Customer service during a crisis

None of us saw this coming. People will say “I told you so” but I don’t think anyone predicted the magnitude of COVID-19 and its effect on our customers. As we were asked to work from home and not to go out as much, I looked for different options to feed my family while trying … Continue reading Customer service during a crisis →

Customer service in healthcare

Note: This is an opinion piece based on personal experience and observation. Healthcare in the United States usually is not listed as one of the worst industries for customer service; that honor usually goes to cable, internet providers, wireless phone service providers, health insurance and airlines. However, I have found that once COVID took over … Continue reading Customer service in healthcare →

Customer service 101

I was craving a chicken sandwich one day and headed to a local fast fast food restaurant noted for their addicting, juicy but crunchy, heaven on a bun. I thanked the teen as he took my money and handed me the hot bag of food. He responded with, “My pleasure.” I had a “huh?” moment, … Continue reading Customer service 101 →

Months of bad customer service

I am a Customer Service advocate. I love great Customer Service and when the service is mediocre, I usually shrug it off to a bad day. However, I have three for you that I have experienced. Known issues with no solutionI bought a Pixel phone from Google in October 2016. Two months later, my beautiful … Continue reading Months of bad customer service →